Shipping and Delivery

How quickly will my order ship?

We will always try and get orders out as quickly as possible. However we are a one and half man company, which means that if unexpected things happen (surprise paperwork or staff illness for example) then orders will be delayed.
Our tactical gear products are all hand-made by our staff, and as such they take some time to make. Our lead times policy explains how long it will take for us to get your order completed.
If you need your order by a specific date then please feel free to email us and let us know. We will always do our best to get your order to you on time, but we if we know when you need it for then we can make sure. We also offer Priority Dispatch to shorten our lead times as well.

Do you use Tracking?

As a rule no. We tend to find that it isn't necessary- Royal Mail have reliably delivered (almost) all of our packages over the years, with a negligible number of lost packages. Their service is also fully insured, so if your package does go missing then we can claim it back and ship you out another one.

Where do you ship to?

Most of the world! If Royal Mail can deliver there, and our products will get through customs, then we will ship there. The main countries that we can not ship to are; Guatemala, Libya, Somalia, Syria, Venezuela, Yemen and Israel.

How much does shipping cost?

Our tech staff has spent a lot of time building a program that calculates the size of your order and the exact price of your order. Below is a rough guide.
Product UK Europe World Zone 1 World Zone 2
Most Wiring Kits £1.01 £2.65 £3.30 £3.45
Springs £1.01 £2.65 £3.30 £3.45
Printed Parts £3.45 £4.15 £4.85 £5.25
Tactical gear £3.45 £4.15 £4.85 £5.25

As a guide, these postage prices apply per item. Most combinations of items will come in at less that this, but this will give you a worse case scenario.
In all cases, you will be given the final total before going through to PayPal and having to pay, so if the final cost is too high then you are not obligated to complete the transaction.

My shipping says £x.xx and then suddenly jumps when I reach the final checkout screen! What gives?!

That's a known bug inherent in the cart software and is, at present, beyond our power to fix. You'll always be shown the actual shipping cost before you click to go through to your payment provider. If you're not happy with that price, don't proceed to PayPal and you won't be charged. :)

What payment options do you take?

We use PayPal as our transaction provider. You don't need to have a PayPal account, you can pay with credit or debit card.